Dec 262019
 

Troubleshooting Tips For Easy WP SMTP post helps you resolve some of the most common errors and issues you might run into and more.

Last Updated: February 9, 2020

Latest News: Updated the documentation.

Troubleshooting Tips For Easy WP SMTP

This is a list of some of the most common questions asked in wordpress.org support forum. I have created this list to help you troubleshoot some of the issues you might run into. If you can’t find an answer below for your issue, please open up a support ticket in easy wp smtp forum. Someone will help you as soon as possible.

What You need:

Easy WP SMTP Tutorials:

  1. Plugin Settings
  2. Additional Settings
  3. Test Email Settings
  4. Troubleshooting Tips
  5. FAQ

=================================

Q1: I am receiving the following error message. How do I fix this?

SMTP ERROR: MAIL FROM command failed: 530 5.7.0 Must issue a STARTTLS command first. t46-v6sm36936863wrc.95 – gsmtp

Solution 1: You need to install openssl package on your local server. If you’re running Ubuntu, you can do this by following command: You can read more about the solution from the following forum post.

sudo apt-get install openssl

=================================

Q2: This plugin is not working with my server. My host is 1&1. How do I fix this issue?

Solution: 1&1 host shared server blocks the call to an SMTP server. You need to have a VPS or Dedicted server account for this plugin to work. You can read more about this in the following support thread.

=================================

Q3: This plugin is not working with my server. I received the following error message in the log file, how do I fix this?

SMTP ERROR: Failed to connect to server: (0)SMTP connect() failed https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting.

Solution: Check the following URL PHPMailer/wiki/Troubleshooting.

=================================

Q4: I am having issues trying to set up a Gmail account. How can I fix this?

Solution: In some cases the device or app might not meed Gmails security standards. Check the following URL let less secure apps access your account to learn how to lower the standards.

=================================

Q5: What are the correct GoDaddy server settings?

Solution 1: The following are the correct GoDaddy’s settings posted by a GoDaddy employee in the support forum.

The correct settings are:

For cPanel hosting:
SMTP Host – localhost
Encryption – None
SMTP Port – 25
Authentication – None

For every other hosting type:
SMTP Host – relay-hosting.secureserver.net
Encryption – None
SMTP Port – 25
Authentication – None

Connecting to outside servers on standard mail ports is a security policy GoDaddy won’t change for shared hosting. You’d need to use a provider that supports port 80 or an API, which is usually one of the reputable delivery services like sendgrid.com or mailgun.com.

Q6: How to troubleshoot GoDaddy server, Contact Form 7 and this plugin?

Solution 1: Check the following support post in the forum provided by one of the users.

=================================

Q7: All my e-mails are landing in the spam or junk box, how can I fix this?

Solution: Hi, it is not easy to work out why some e-mails land in the spam or junk box. You might like to read the following thread. This might help you.

=================================

Q8: The option to override the ‘From Name’ doesn’t seem to work with Office365. How do I fix this?

Solution: Someone provided a solution in the following forum post.

=================================

I hope the above helps you troubleshoot any issues you might run into while using our plugin.

I will be updating this post from time to time. So keep coming back for the latest troubleshooting tips.

Enjoy.

I have been working in IT since 1999 and I enjoy the challenges it brings me. I love developing websites with WordPress. I spend a lot of time helping out in wordpress.org forums. I have been writing tutorials since 2011. Now I am learning how to manage my own VPS "Virtual Private Server.

 Leave a Reply

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

(required)

(required)