Resume
The Resume page talks about my education, my current skills, the work I carried out previously in the past and the work I am currently doing at present.
Last Updated: February 24, 2020
Manuel Ballesta Ruiz
Resume
TERTIARY QUALIFICATIONS
Certificate of Participation in Delivering Learning Online
Yeronga Institute of TAFE
Certificate IV in Assessment and Workplace and Training
Yeronga Institute of TAFE
Diploma of Information Technology (PC & Network User Technical Support)
Certificate IV in Information Technology (PC Support)
Certificate IV in Information Technology (Network Support)
SUMMARY OF CURRENT SKILLS
PC SUPPORT/ NETWORKING/ COMPUTER APPLICATIONS
- Understanding computer hardware and peripherals fundamentals
- Ability to troubleshoot computers in network environment
- Installing and managing an operating system
- Introduction to sales and marketing, purchasing hardware and software
- Installing and managing a local area networking
- Implementing help desk procedures
- High level skills in MS Office Word, Excel, PowerPoint, Access and Publisher
WEB DEVELOPING Skills
- Advanced Html and css skills
- Writing Blogs
- Advanced web development skills using WordPress
- JavaScript knowledge
- PHP knowledge
- Advanced online security
- Advanced SEO management
- VPS server knowledge
COMMUNICATION/ CUSTOMER SERVICE
- Ability to communicate effectively with people of different ages and nationalities in English and Spanish
- Liaising with senior personnel, staff and management
- Excellent interpersonal and negotiation skills
- Thorough command of English – written and spoken
- Liaising with customers
- Greeting customers in a friendly manner
- Answering counter inquiries and handling complaints
- Handling switchboard inquiries
- Efficient handling of telephone and counter inquiries
- Multi-lingual: English and Spanish
EMPLOYMENT HISTORY
Current date
Freelance work / Business owner
I am currently helping out in wordpress forums. I am also helping out with English to Spanish plugin translations in wordpress.
I am currently managing the following wordpress projects. The work I carry out is, SEO optimization, server administration, website management, security optimization, maintenance, backups and updates.
Currently I managing the following websites
- Awaken Kinesilogy website, located in Brisbane
- Mt Ommaney Driving School website, Located in Brisbane
- Sleeping Apart Not Falling Apart
2009 for 6 months
Worked casually for TAD “Technical Careers & Contracts” on contract basis. Main duties carried out, repairing PC’s, troubleshooting office network, setting up new broadband internet accounts and wireless. Troubleshooting, software installations and security.
15 July 2008 – 16 December 2008
Worked on a part time basis for BLC “Brisbane Learning Centre” as a trainer. Teaching in Cert III and Cert IV in network and PC Support.
11 September 2006 – October 2007
Port Of Brisbane SOE PROJECT / LEVEL 2 SUPPORT
Main duties, working with the Applications Packager and the IT Manager to assist with the delivery of an MOE rollout. Provide Level 2 Help Desk & Desktop support to approximately 250 users.
Summary of Duties:
- Organising ready made MSI’s and installing packages into Altiris Client Management Suite ready for deployment to the client and troubleshooting at a desktop level (e.g. to ensure the drivers work for sound card, video card, wireless etc )
- Research for inconsistencies and issues with ready made images installed in desktops and laptops
- Work closely with team members to provide solutions in a timely manner
- Revising, editing and updating the altiris manual in accordance with PBC’s environment
- Adding and editing users using Active Directory
- Assisting with the rollout to the business and troubleshooting any issues
- Support a Windows XP Standard Operating Environment (SOE) by installing software, deploying images and packages and testing
- Research ready made images and
- Once rollout is complete, undertaking Level 2 support duties in a Help Desk & Desktop environment working with an existing staff member
28 April 2006 – 28 July 2006 Brisbane City Council ICT Technical Support Officer
The primary purpose of this role was to provide support to the BSQ Relocation Support Project Manager and Council’s Asset Management Team, to identify CRT screens to be replaced with 17” LCD and 19” LCD screens for those divisions and business units that are relocating into BSQ.
Summary of Duties:
- Compile a CRT replacement report and verify by conducting an audit
- Submit a council purchase order for 17” LCD and 19” LCD screens (amount to be determined by the report)
- Install and configure onto the desktop the new 17” LCD and 19” LCD screens
- Pack the replaced CRT screens into boxes in preparation for the council’s disposal collection process
- Organise and supervise with BCC couriers the picking up of the monitors
- Run a pilot test to test the network in the new building. The test included 4 workstations, 1 printer and 1 laptop. The test was carried out while building a new image and installing software to all machines
- Document, audit and sign the pilot test for reviewing by the project manager
Other project sub-related activities:
- Identify MFD’s “Multi-Functional-Devices” and varying network printers from areas outside the BAC. (I.e. Acaia Ridge Depot) this required working with councils Asset Management Team and iDivision’s LAN Printer Specialist.
- Coordinate with iDivion the connection and reliability of MFD’s ready for relocation for the move
- Coordinate a small team to replace the stands to 250 stands and pack the old stand and store it in the furniture store ready to be picked up by the BCC couriers
Aug 2005 – Sep 2005 – IT Support
OBM INTERNATIONAL TRADE SERVICES PTY LTD
OBM International Trade Services Pty Ltd is a multi-disciplined company providing a comprehensive range of services to international trading companies. Services include Import and Export Freight Forwarding, Customs Brokerage, Consultancy and Travel Management.
Summary of Duties:
- Logging and prioritising helpdesk calls using in-house database incorporated into outlook
- Follow up and provide a solution in a timely manner with IT staff. Provide feedback to users in regards to their IT problem within a timeframe
- Follow up trends of incoming calls
- Maintaining and troubleshooting PCs and laptops systems using Windows 2000 Pro
- Maintaining and troubleshooting Network using Windows NT server, Windows 2000 Server
- Setting up user accounts in Windows NT Server and mail accounts
- Remote desktop support of PC’s and terminal servers using Altiris to deploy packages and scripts to PC’s. Troubleshooting Outlook 2000 and MS Office 2000
- Deploying hardware and software solutions
- Coordinate and supervise the repairs of MFD’s by the technician
Apr 2002 Self Employed
- Selling and PC repairs
- Troubleshoot software and hardware problem via the Internet (Chat, e-mail) and via phone
- Installation of software, antivirus and firewall
- Tutoring introduction to Computer and MS Office 97, 2000, XP and 2003
- Upload files to websites via file transfer protocol (FTP)
- Setting up home networks via peer-to-peer and wireless protocols
- Setting up Internet connection with modem and broadband
- Install, test and review XP with SP2 in different hardware environment
Apr 2002 – Feb 2005 – TUTOR SPLC “SELF PACE LEARNING CENTRE”
YERONGA TAFE
During the period in Yeronga TAFE, I was involved in the preparation of exams, exercises, documentation and reports in the activities carried out in the SPLC room. I completed an induction, which complies with education regulations. Policies and procedures were carried out by the SPLC team in accordance to the Education Department. At all times the standards and working ethics were conducted with the upmost professionalism as to the guidelines set up in the SPLC room in accordance with management. I was involved in meetings to provide feedback to management and teachers related to the performance of the students and the SPLC room.
Summary of Duties:
- Teach Justice, Business, Sport and Recreation and Lab technicians students Microsoft Office applications i.e. Excel, Word, PowerPoint and Access
- Teach how to access the Internet and Desktop Publishing to outside students
- Supervise exams; marking exam papers; supervise students. Log jobs to the IT department and supervise the completion of jobs. Create user accounts using Novell Netware 3.4 and Active Directory Users accounts using XP and performing Computers Administrative duties
- Install and run software in an XP environment provided by IT for testing and security vulnerabilities during the setting up of the SPLC room
- Regular training and safety inspections in the SPLC room
Industry Release Programs for Yeronga TAFE
IT Technician with CMG Computers for one week in April 2004.
- Sales, repair’s to PC’s and laptops, attend customers on the front counter, answer telephone calls, troubleshoot problems via the telephone, repair PC’s on site.
IT Helpdesk with Brisbane Catholic Education December 2002.
- IT Helpdesk, optimise systems, install and document software installation procedures, ghost PC’s, troubleshoot PC’s, laptops and help customers over the phone.
Oct – Nov 2001 – PC AND NETWORK SUPPORT TECHNICIAN
MULTILINK COMMUNICATIONS
Main duties carried out, liaise with the Business owner. Managing the business. Visit sites and quote jobs for the implementation of network environments. Liaise with customers including follow ups and advice on best implementation procedure for their business. During the period the owner was over seas, I was in charge of the day to day running of the business, i.e. manage the store, open and close the store, ring wholesaler, daily bank deposits and attend the customers
Summary of Duties:
- Sales and Marketing
- Liaise with vendor and suppliers
- Maintaining PCs and Network
- Troubleshooting and configuring systems
- Manage the Computer store
Jun – Sept 2001 – NETWORK SUPPORT TECHNICIAN (volunteer)
LOGAN HOSPITAL
Main duties involved assisting the Information Services Department and liaising with the IT Manager.
Summary of Duties:
- Running PCs ready for implementation within the network
- Maintaining PCs, troubleshooting Network and configuring systems.
- Capturing printer queues and troubleshooting network printers.
- Roll out of new clients and capturing audit information
Application and systems used:
- Novell 4.11
- Microsoft Windows NT Server
- Microsoft Windows 3.11, 95, 98, XP
- Groupwise 4.11, 5.1a
- Managewise 2.6
- Microsoft Office version 95, 97
- Hospital Specific applications
I have been working in IT since 1999 and I enjoy the challenges it brings me. I love developing websites with WordPress. I spend a lot of time helping out in wordpress.org forums. I have been writing tutorials since 2011. Now I am learning how to manage my own VPS "Virtual Private Server.