WordPress Affiliates Manager Troubleshooting post will provide solutions to the most common questions and issues found while running this plugin.
Last Updated: October 27, 2019
Latest News: Added a new troubleshooting header.
This is a list of common questions asked in the wordpress.org forum and in the plugins own forum wpaffiliatemanager.com/forums/forum/affiliate-manager-plugin/. The list below will assist you further to resolve your issues, if it doesn’t please let me know. If you have a question that needs an answer please also let me know and I will try and find a solution and post the question and solution here.
WordPress Affiliates Manager Troubleshooting Steps
User Role Issues
Q1 Affiliate applications are not being approved, username and password not being sent?
Solution One: Please do the following:
Q2 The customer is not being registered as a user when added to WooCommerce plugin.
Solution One: WooCommerce doesn’t create a WordPress user account for the customer unless Create an account? is checked at checkout. Make sure this feature is checked.
Q1 The registration form doesn’t work. When clients click register it just reloads the page and nothing works. How do I fix this issue?
Solution One: If you have our Google reCAPTCHA addon installed but you didn’t configure the settings. That would prevent the registration form from working. Check the following forum post for more information.
Issue 1 ) I just installed the WP Affiliates Manager plugin in WooCommerce.
I created a test affiliate account, and when I enter the website using the link that contains the wpam_id, it is working find and it is shown in the url when I transfer from page to page within the shop section, however, when I click on any other page on the website the wpam_id=# disappears from the url! not only that, even when I select a product to purchase it from the shop it will also disappear! Is there something I should do?
Solution One: Hi, That’s just a URL parameters that allows the plugin to check whether the user was referred by an affiliate. When the user goes to a different page it’s supposed to disappear from the page URL. As long as the initial click got tracked in the plugin, the affiliate will receive commission for the purchase. https://wpaffiliatemanager.com/cookie-duration-use/ (Solution provided by @affmngr in the forum)
I will be updating this post from time to time. So keep coming back for the latest troubleshooting answers. If you have a question please send me an e-mail or leave a comment.
WP Affiliates Manager Tutorials List