Feb 152016
 

WordPress Affiliates Manager Troubleshooting post will provide solutions to the most common questions and issues found while running this plugin.

Last Updated: September 10, 2019

Latest News: I updated the information below.

This is a list of common questions asked in the wordpress.org forum and in the plugins own forum wpaffiliatemanager.com/forums/forum/affiliate-manager-plugin/. The list below will assist you further to resolve your issues, if it doesn’t please let me know. If you have a question that needs an answer please also let me know and I will try and find a solution and post the question and solution here.

WordPress Affiliates Manager Troubleshooting Steps

 

User Role Issues

Q1 Affiliate applications are not being approved, username and password not being sent?

Solution One: Please do the following:

1) Enable debug in the affiliates manager settings
2) Reset the log file
3) Do a test affiliate registration
4) Go back to the settings and check the log file to see if the email was sent by the plugin

Are you trying to register by logging in as an admin? If so no new WordPress user account will be created. You can either log out of wp-admin or open the registration page on a different browser to test it (where you are not logged into wp-admin).

If the log file confirms that there was no error when WordPress sent the email, that means email is getting lost somewhere else. Usually this type of issue occurs on servers where there are various restrictions in place (example: number of outgoing emails, type of email address used). You can install a SMTP plugin to bypass these restrictions and send email using a SMTP server. (Solution provided by Shadow Labs)

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Q2 The customer is not being registered as a user when added to WooCommerce plugin.

Solution One: WooCommerce doesn’t create a WordPress user account for the customer unless Create an account? is checked at checkout. Make sure this feature is checked.


Miscellaneous Issues

Issue1 ) I just installed the WP Affiliates Manager plugin in WooCommerce.
I created a test affiliate account, and when I enter the website using the link that contains the wpam_id, it is working find and it is shown in the url when I transfer from page to page within the shop section, however, when I click on any other page on the website the wpam_id=# disappears from the url! not only that, even when I select a product to purchase it from the shop it will also disappear! Is there something I should do?

Solution One: Hi, That’s just a URL parameters that allows the plugin to check whether the user was referred by an affiliate. When the user goes to a different page it’s supposed to disappear from the page URL. As long as the initial click got tracked in the plugin, the affiliate will receive commission for the purchase. https://wpaffiliatemanager.com/cookie-duration-use/ (Solution provided by @affmngr in the forum)


I will be updating this post from time to time. So keep coming back for the latest troubleshooting answers. If you have a question please send me an e-mail or leave a comment.

Enjoy.

WP Affiliates Manager Tutorials List

Manuel Ballesta Ruiz is a web developer, Blogger and WordPress Enthusiast.

  2 Responses to “WordPress Affiliates Manager Troubleshooting”

  1. Hello,
    in the subject of Miscellaneous issues: no purchase is recorded, visit yes, but no transaction, once I click “Add to the cart”, the affiliate ID disappears and the transaction is not linked to the ID. Dashboard shows no transaction (both, admin and affiliate).

    • Hi, maybe there is a conflict with one of your other plugins. Can you disable all of your other plugins except Affiliate Manager. Then carry out a test. Let me know what happens.

      Thank you

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