Apr 012018
 

The following Stripe Payments Plugin Email Settings tutorial shows you how to set up the emails settings for the buyer and seller and more.

Last Updated: September 8, 2019

Latest News: I updated the documentation.

This tutorial shows you how to customize the e-mail to the seller and buyer. You can also use e-mail tags to customize further the e-mails. There is a field that allows you to customize the subject. You can enable the option to send a receipt to the buyer after they purchase a product successfully.

Stripe Payments Plugin Email Settings

Step 1 ) Go to Stripe Payments -> Settings -> Email Settings as illustrated in the following image to set up the following options.

Stripe Email Settings

  • Send Receipt Email From Stripe
  • Send Emails to Buyer After Purchase

stripe-payments-email-settings

Step 2 ) The following image allows you to set up the following fields.

Stripe Email Settings Part 1

  • From Email Address
  • Buyer Email Subject

stripe-payments-from-email-address-settings

Stripe Buyer Email Body Settings

Step 3 ) The following image Buyer Email Content Type allows you to select Plain Text or HTML for the body content.

stripe-payments-buyer-email-content-type-settings

Step 3-a ) The following image Buyer Email Body allows you to customize the buyers e-mail body using plain text or html and using email tags.

Buyer Email Body

  • Select Visual or Text
  • Click on the tags hints links to view the tags you can use in the buyer e-mail body.

stripe-payments-buyer-email-body-settings-new

Step 4 ) The following image allows you to enable and set up the following fields.

Stripe Email Settings Part 2

  • Send Emails to Seller After Purchase
  • Notification Email Address
  • Seller Email Subject

stripe-payments-send-email-to-seller-settings

Stripe Seller Email Body Settings

Step 5 ) The following image Seller Email Content Type allows you to select Plain Text or HTML for the body content.

Step 5-a )  The following image Seller Email Body allows you to customize the sellers e-mail body with additional email tags.

Seller Email Body

  • Select Visual or Text
  • Click on the tags hints links to view the tags you can use in the seller e-mail body.

stripe-payments-seller-email-body-settings-new

Transaction Error Email Settings

Step 6 ) The following image allows you to enable and set up the following options.

  • Send Email On Payment Failure
  • Send Error Email To
  • Finally when you are happy with your settings click on Save Changes button.

stripe-payments-transaction-error-email-settings

Troubleshooting

Q1 When I add an image to the e-mail body, the image does not show up in the e-mail. What is causing this issue?

Solution 1: Make sure you have selected HTML for content type in the settings.

Solution 2: The issue could be related to your server not allowing images to display in other websites.

Solution 3: If you use CDN services, then perhaps you have enabled a security features that is blocking images. For example someone had the following feature anti-bot protection enabled in cloudflare. He created this rule because his website received a lot of spam. You can read more about this solution in the following support thread.

He created this rule because his website received a lot of spam. You can read more about this solution in the following support thread.

Q2 How do I check my e-mail notifications issues?

Solution: Enable Debug mode and check the log files for a lines similar to the example below.

[03/26/2019 4:34 PM] - Notification email sent to buyer: user@example.com, From email address used: sales@example.com
[03/26/2019 4:34 PM] - Notification email sent to seller: seller@example.com, From email address used: sales@example.com

If your debug log would have similar lines – it means the plugin sends emails properly. The plugin cannot control whether the e-mails are delivered or not, obviously. You can read more about the solution in the following forum post.

==============================

Try it yourself. If you have a Gmail, compose a new letter to yourself and click “Insert Photo”. Then click “Web Address (URL)” and put your image URL there –

That is all you need to do to set up the email settings in the plugin.

I will be updating this post from time to time. So keep coming back for more.

Enjoy.

Stripe Payments Plugin Tutorials:

Manuel Ballesta Ruiz is a web developer, Blogger and WordPress Enthusiast.

 Leave a Reply

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

(required)

(required)