Apr 012018
 

The following Stripe Payments Plugin Email Settings tutorial shows you how to set up the emails settings for the buyer and seller and more.

Last Updated: June 30, 2020

Latest News: Updated the documentation.

This tutorial shows you how to customize the email to the seller and buyer. You can also use email tags to customize further the e-mails. There is a field that allows you to customize the subject. You can enable the option to send a receipt to the buyer after they purchase a product successfully.

What You Need:

Stripe Payments Plugin Email Settings

Step 1 ) Go to Stripe Payments -> Settings -> Email Settings as illustrated in the following image to set up the following options.

Stripe Email Settings

  • Send Receipt Email From Stripe
  • Send Emails to Buyer After Purchase

stripe-payments-email-settings

Step 2 ) The following image allows you to set up the following fields.

Stripe Email Settings Part 1

  • From Email Address
  • Buyer Email Subject

stripe-payments-from-email-address-settings

Stripe Buyer Email Body Settings

Step 3 ) The following image Buyer Email Content Type allows you to select Plain Text or HTML for the body content.

stripe-payments-buyer-email-content-type-settings

Step 3-a ) The following image Buyer Email Body allows you to customize the buyers e-mail body using plain text or html and using email tags.

Buyer Email Body

  • Select Visual or Text
  • Click on the tags hints links to view the tags you can use in the buyer e-mail body.

stripe-payments-buyer-email-body-settings-new

Step 4 ) The following image allows you to enable and set up the following fields.

Stripe Email Settings Part 2

  • Send Emails to Seller After Purchase
  • Notification Email Address
  • Seller Email Subject

stripe-payments-send-email-to-seller-settings

Stripe Seller Email Body Settings

Step 5 ) The following image Seller Email Content Type allows you to select Plain Text or HTML for the body content.

Step 5-a )  The following image Seller Email Body allows you to customize the sellers e-mail body with additional email tags.

Seller Email Body

  • Select Visual or Text
  • Click on the tags hints links to view the tags you can use in the seller e-mail body.

stripe-payments-seller-email-body-settings-new

Transaction Error Email Settings

Step 6 ) The following image Transaction Error Email Settings allows you to enable and set up the following options.

Transaction Error Email Settings

  • Send Email On Payment Failure
  • Send Error Email To

stripe-payments-transaction-error-email-settings-new

Additional Email Settings

Step 7 ) The following image Additional Email Settings allows you to enable and set up the following options.

Additional Email Settings

  • Send Email in Parallel
  • Finally when you are happy with your settings click on Save Changes button.

FAQ

Q1 How do I make email tags work in the email subject?

Solution 1: One of the developers has developed a small plugin to help you achieve this. Click on the following link support forum to learn more.

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Troubleshooting

Q1 When I add an image to the email body, the image does not show up in the email. What is causing this issue?

Solution 1: Make sure you have selected HTML for content type in the settings.

Solution 2: The issue could be related to your server not allowing images to display in other websites.

Solution 3: If you use CDN services, then perhaps you have enabled a security features that is blocking images. For example someone had the following feature anti-bot protection enabled in cloudflare. He created this rule because his website received a lot of spam. You can read more about this solution in the following support thread.

Q2 How do I check my e-mail notifications issues?

Solution: Enable Debug mode and check the log files for a lines similar to the example below.

[03/26/2019 4:34 PM] - Notification email sent to buyer: user@example.com, From email address used: sales@example.com
[03/26/2019 4:34 PM] - Notification email sent to seller: seller@example.com, From email address used: sales@example.com

If your debug log has similar lines – it means the plugin sends emails properly. The plugin cannot control whether the e-mails are delivered or not. You can read more about the solution in the following forum post.

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That is all you need to do to set up the email settings in the plugin.

I will be updating this post from time to time. So keep coming back for more.

Enjoy.

Stripe Payments Plugin Tutorials:

I have been working in IT since 1999 and I enjoy the challenges it brings me. I love developing websites with WordPress. I spend a lot of time helping out in wordpress.org forums. I have been writing tutorials since 2011. Now I am learning how to manage my own VPS "Virtual Private Server.

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